Self-Exclusion South Africa 2026

How to self-exclude from South African betting sites, land-based casinos and the lottery. Step-by-step instructions and what to do if you need support now.

0800 006 008

SA Responsible Gambling Foundation - free, confidential, 24/7. Call now if you need support.

Self-exclusion from online betting sites

Log in to the bookmaker's website or app.
Go to Account Settings or the Responsible Gambling section.
Select Self-Exclusion.
Choose your exclusion period. Most bookmakers offer 6 months, 1 year, 5 years or permanent.
Confirm the exclusion. Your account will be locked immediately.
Withdraw any remaining balance - contact support if you cannot access the withdrawal function after exclusion.

If you cannot find the self-exclusion option, contact the bookmaker's live chat or phone support and request it verbally. They are legally required to process your request.

Self-exclusion from land-based casinos

South African casino resorts operate a national voluntary exclusion register through the National Casino Association of South Africa (NCA). To join:

Visit any licensed casino resort in South Africa in person.
Ask to speak with the Responsible Gambling Officer or Host.
Complete the exclusion application form. Your ID will be required.
Your exclusion will be processed into the national register, which covers all licensed casino properties in South Africa.

After self-excluding: 24-hour action plan

Uninstall betting apps from your phone and tablet
Clear saved passwords and autofill data for bookmaker sites
Consider asking someone you trust to be your accountability partner
Call the SA Responsible Gambling Foundation: 0800 006 008
Visit responsiblegambling.co.za to access online chat and counselling referrals
Book a free counselling session through Gamblers Anonymous South Africa

Frequently asked questions

How do I self-exclude from a South African bookmaker?

Log in to your account and navigate to 'Responsible Gambling' or 'Safer Gambling' in your account settings. Select 'Self-Exclusion', choose your exclusion period (minimum 6 months at most operators) and confirm. Your account will be suspended immediately and you will not be able to log in during the exclusion period.

Can I self-exclude from multiple bookmakers at once?

There is currently no national multi-operator self-exclusion scheme in South Africa comparable to GamStop in the UK. You must self-exclude from each bookmaker separately. Start with any bookmaker where you have an active account.

What if I want to self-exclude from land-based casinos?

Land-based casinos in South Africa operate a national exclusion register through the National Casino Association of South Africa. Contacting any licensed casino resort's responsible gambling officer allows you to request exclusion from all licensed casino properties on the register.

How long does self-exclusion last?

Self-exclusion periods at most SA bookmakers start at a minimum of 6 months and can be set to permanent. A permanent self-exclusion cannot be reversed. A time-limited exclusion requires a minimum 7-day cooling-off request before it can be lifted after the exclusion period ends.

What happens to money in my account when I self-exclude?

Your balance should be returned to you when you self-exclude. Contact the bookmaker's support team to confirm the withdrawal process for your specific case. Do not let a balance in your account be a reason to delay self-exclusion.