Complaints and Corrections

Reporting a factual error on this site

If you have found a factual error on any page - an incorrect bonus amount, wrong licence details, outdated payment information or any other inaccuracy - please tell us using our contact form. Include:

• The URL of the page containing the error
• A clear description of what is stated incorrectly
• The correct information and, if possible, a source for verification

We aim to investigate all factual correction requests within 48 hours. Verified errors are corrected promptly and the page is updated with a note of the correction date.

Complaints about a bookmaker

We are an information publisher, not a dispute resolution service. We cannot mediate between you and a bookmaker. If you have an unresolved dispute with a licensed South African bookmaker, your escalation routes are:

Step 1: Bookmaker internal complaints process

All licensed operators must have a formal complaints process. Use the bookmaker's live chat, email support or phone to raise a formal complaint. Request a complaint reference number. The bookmaker must respond within a reasonable time frame under their licence obligations.

Step 2: Provincial gambling board

If the bookmaker does not resolve your complaint satisfactorily, escalate to the provincial gambling board that issued their licence. Each board has a complaints or consumer protection function. Contact details are available on each board's website.

Step 3: National Gambling Board

The National Gambling Board (NGB) at www.ngb.org.za can provide guidance on escalating complaints that provincial boards have not adequately addressed.

Responsible gambling concerns

If gambling is affecting your wellbeing or that of someone close to you, the most important contact is the SA Responsible Gambling Foundation helpline: 0800 006 008 (free, 24/7). See also our responsible gambling guide and self-exclusion guide.