Complaints and Corrections

Choose the right route

Before submitting a message, identify which of the three categories below applies. Sending to the wrong route delays resolution.

Reporting a factual error on this site

If you have found a factual error on any page, such as an incorrect bonus amount, wrong licence details, or outdated payment information, email help@tips.co.za or use the contact form. Include:

• The URL of the page containing the error
• A clear description of what is stated incorrectly
• The correct information and, where possible, a primary source for verification (such as the operator's terms page or the relevant gambling board register)

We acknowledge all correction requests within 48 hours. Verified errors are corrected within 48 hours of confirmation and the page is updated with a correction notice at the top of the affected section, noting the date and nature of the change. Corrections are also recorded in the log at the bottom of this page.

Complaints about a bookmaker

Tips is an information publisher, not a dispute resolution service. We cannot mediate between you and a bookmaker or compel an operator to act. If you have an unresolved dispute with a licensed South African bookmaker, the correct route is:

Step 1: Bookmaker internal complaints process

All operators licensed by a South African provincial gambling board are required to have a formal complaints process. Contact the bookmaker through its official support channel, raise a formal complaint, and request a complaint reference number. Keep a written record of all correspondence. The bookmaker must respond within a reasonable timeframe under its licence obligations.

Step 2: Provincial gambling board

If the bookmaker does not resolve your complaint satisfactorily, escalate to the provincial gambling board that issued its licence. Each board has a consumer protection or complaints function. Contact details are available on each board's website. The table below shows which board licences each operator listed on this site.

Step 3: National Gambling Board

The National Gambling Board (NGB) at ngb.org.za can provide guidance on escalating complaints that provincial boards have not adequately addressed. The NGB does not handle individual disputes directly but coordinates standards across the provincial system.

Responsible gambling concerns

If gambling is affecting your wellbeing or that of someone close to you, the most important contact is the SA Responsible Gambling Foundation helpline: 0800 006 008 (free, 24/7). See also our responsible gambling guide and self-exclusion guide.

Archived corrections log

Verified corrections applied to pages on this site are recorded below. Each entry shows the date the correction was applied, the page affected, and a brief description of what was changed.

This log is updated each time a verified correction is applied. The most recent correction appears at the top. Log maintained from April 2026.